Despite having reached out to customer service and provided bank statements, the issue remained unresolved after three weeks. We had advised the player jest to contact her payment provider for an investigation, as the casino could not resolve this issue. However, the player did not respond jest to our messages and questions, leading us to conclude the complaint process without resolution. The player from Greece reported that the casino had unlawfully confiscated her winnings despite not using bonus money. She stated that her withdrawal request państwa canceled after she had been repeatedly asked jest to provide personal data and photos. The Complaints Team reviewed the evidence and determined that the casino’s actions were justified due to a breach of terms regarding multiple accounts.
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While MGA and UKGC licensing would instil more confidence, the government of Curacao has improved dramatically in recent years. The website now even has an area specifically for player protection issues. As for the security offered at the casino, transactions and your financial data are protected aby SSL encryption technology. It’s worth mentioning all the deposit and withdrawal options in HellSpin casino. Gamblers can use various payment and withdrawal options, all of which are convenient and accessible.
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- However, the casino had cancelled the withdrawal, claiming that the player had violated the maximum bet rule while the premia was active.
- The player from Sweden has requested a withdrawal prior owo submitting this complaint.
- Before engaging in real-money play or processing withdrawals, HellSpin requires account verification to ensure security and compliance.
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- Take a look at the explanation of factors that we consider when calculating the Safety Index rating of HellSpin Casino.
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The player from Canada is dissatisfied that the casino confiscated his winnings after reviewing his gameplay. The player from Australia is having trouble making a withdrawal from Hellspin Casino. Even though her account państwa verified a year ago, the casino is now demanding additional documents and has rejected her withdrawal request multiple times.
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