The player from Romania had used a deposit bonus at an internetowego casino, won a significant amount, and attempted a withdrawal. However, the casino had cancelled the withdrawal, claiming that the player had violated the maximum bet rule while the nadprogram państwa active. The player had disputed this, stating that he had continued playing for several hours after completing the premia wagering. Despite our efforts to mediate, the casino did not respond jest to our inquiries. As the casino was operating without a valid license and didn’t refer jest to any Alternative Dispute Resolution (ADR) service, we were unable owo further assist the player.
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Player’s Withdrawal Is Still Pending
He had claimed that the casino had confiscated his funds amounting owo $77,150 ARS, alleging violation of terms and conditions. Despite our efforts to mediate, the casino had not initially responded jest to the complaint. The player from Poland requested a withdrawal less than two weeks prior to submitting this complaint. Despite providing screenshots of the verification confirmation, the casino is uncooperative. She had argued that she only wagered larger amounts once the wagering requirements had been met.
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Owo begin your gaming journey at HellSpin Casino Australia, navigate jest to the official website and select the “Register” button. You’ll need owo provide your email address, create a secure password, and choose Australia as your country and AUD as your preferred currency. Additionally, entering your phone number is essential for verification purposes.
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- Therefore, the complaint was not upheld, and the case państwa closed.
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- The player from Switzerland had a confirmed withdrawal pending for 16 days.
Player’s Account Has Been Closed With Winnings Confiscated
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- The issue was resolved successfully by our team, and the complaint państwa marked as ‘resolved’ in our układ.
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- The player from Germany państwa accused of breaching nadprogram terms by placing single bets greater than the allowed ones.
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